Terms and conditions of sale
Last updated: 25 September 2026
This English translation is provided for information only. In case of discrepancy, the French version prevails.
1. Service provider
ELOGAZ, SASU with a share capital of €100, RCS Versailles 941 643 173, SIRET 941 643 173 00011, VAT FR83941643173, 31 rue des Entrées, Bâtiment 5, 78160 Marly-le-Roi, France – +33 6 69 99 43 20 – contact@elogaz.com. "Professionnel du Gaz" (PG) qualification. Professional liability and 10-year building warranty insurance with Assureaumieux.
2. Scope
These terms apply to gas boiler servicing and repairs carried out by ELOGAZ for private customers, within 10 km of Marly-le-Roi. ELOGAZ works on gas boilers under 20 years old from the brands Frisquet, Viessmann, ELM Leblanc, Saunier Duval, Atlantic, De Dietrich and Vaillant. ELOGAZ does not install or replace boilers.
3. Prices
Prices are in euros, including VAT.
- One-off service: from €120.
- Annual maintenance contract: €150 for a conventional flue boiler, €160 for a condensing boiler.
- Gas flue sweeping: €30 in addition to the service for a conventional flue boiler.
- Repairs without a contract: call-out €40 in Marly-le-Roi and nearby, €50 for towns further away within the service area; labour €60 per hour. Every quarter hour started is charged.
- Spare parts: charged in addition, with or without a contract.
- Quotes: free.
No payment is taken when booking online. If the option chosen (one-off service or contract, conventional flue or condensing boiler) does not match the customer's installation, ELOGAZ corrects it with the customer before the visit and the price is adjusted accordingly.
4. Quotes
Before any repair, ELOGAZ informs the customer of the price and provides a detailed quote (labour, call-out, parts). Work is only carried out with the customer's agreement. Quotes are free.
5. Annual service
The service includes: carbon monoxide check, gas leak check, burner cleaning, combustion analysis, safety device check, and a service certificate.
6. Maintenance contract
- Term: one year from the date of subscription.
- Included: the annual service, call-outs, and unlimited repairs (labour) during the contract.
- Response time: if the boiler breaks down, ELOGAZ visits within 48 to 72 hours, excluding Sundays and public holidays and barring force majeure.
- Not included: spare parts, which are paid for by the owner or tenant.
- Exclusions: faults caused by a gas, electricity or water supply cut, work by a third party, misuse, frost or an insured event, as well as boilers over 20 years old.
- Renewal: the contract is not renewed automatically. ELOGAZ offers renewal to the customer when it ends.
7. Payment
Services are payable at the end of the visit, by card (terminal or contactless payment on phone), online on the Pay my invoice page, or by bank transfer to the account shown on the invoice (quoting the invoice number). The maintenance contract is payable on subscription. When a contract is concluded at the customer's home, no payment may be requested before seven days have passed since it was concluded, except for urgent servicing or repair work expressly requested by the customer, limited to what is strictly necessary (article L221-10 of the French Consumer Code). Online payment is processed by SumUp; ELOGAZ has no access to card details.
8. Referral offer
Any customer may recommend ELOGAZ to someone for their boiler service. The referred customer must give the referrer's name when booking. The referred customer gets €15 (incl. VAT) off their service, and the referrer gets €15 (incl. VAT) off their next service. Discounts are non-refundable and cannot be exchanged for cash.
9. Right of withdrawal
When the contract is concluded at the customer's home or at a distance (phone, email, website), the customer has 14 days from the conclusion of the contract to withdraw, without giving a reason, in accordance with Articles L221-18 et seq. of the French Consumer Code.
- If the customer expressly asks for the service to start before the end of this period, they must pay for the service provided up to their withdrawal. They lose their right of withdrawal once the service has been fully performed with their agreement.
- The right of withdrawal does not apply to urgent servicing or repair work carried out at the customer's home at their express request, limited to the parts and work strictly necessary to deal with the emergency (Article L221-28 of the French Consumer Code).
The customer can ask for the visit to take place before the end of the withdrawal period by ticking the box in the request form, when booking, or in writing. For a contract concluded at the customer's home, this request is recorded on paper or another durable medium (article L221-25 of the French Consumer Code).
To withdraw, the customer sends ELOGAZ a clear statement by email or post, for example using the form below. ELOGAZ refunds the amounts paid within 14 days of receiving the withdrawal, using the same means of payment.
Withdrawal form
(complete and return only if you wish to withdraw)
To ELOGAZ, 31 rue des Entrées, Bâtiment 5, 78160 Marly-le-Roi, France – contact@elogaz.com:
I hereby give notice that I withdraw from the contract for the provision of the following service:
Ordered on: ………………
Customer name: ………………
Customer address: ………………
Customer signature (only if this form is sent on paper):
Date: ………………
10. Refunds
- Withdrawal: amounts paid are refunded within 14 days of receiving the withdrawal, using the same means of payment as the customer used, unless the customer agrees to another means, at no cost to them.
- Duplicate payment or payment above the invoice amount: the overpayment is refunded within 14 days of the error being identified, using the same means of payment.
- Service paid for but not performed because of ELOGAZ: the corresponding amount is refunded in full.
- Referral discounts: they are non-refundable and cannot be exchanged for cash.
For any refund request, email contact@elogaz.com quoting the invoice number.
11. Warranties and liability
Parts supplied by ELOGAZ are covered by the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). ELOGAZ holds professional liability and 10-year building warranty insurance with Assureaumieux.
12. Complaints and mediation
Complaints can be sent to contact@elogaz.com or by post to ELOGAZ's address.
In accordance with the French Consumer Code provisions on consumer dispute mediation, after contacting us and if you are not satisfied with our reply, you may use a consumer mediation procedure free of charge with:
CM2C
49 rue de Ponthieu
75008 PARIS, France
Tel: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
13. Personal data
Customer data is processed in accordance with our privacy policy.
14. Governing law
These terms are governed by French law. In the event of a dispute, the customer may bring proceedings, at their choice, before the court of the place where they lived when the contract was concluded or where the damage occurred.